We're here to help you succeed
Whether you're just getting started with GPSR compliance, troubleshooting an issue, or looking for best practices to scale your workflow — our comprehensive support resources have you covered.
Contact our support team
Can't find what you need in our documentation? Our support team is ready to help. Include your shop domain and a detailed description of your question for the fastest response.
+49 174 6871694 (Tel / WhatsApp)
Average response time: within 24 hours on business days. Priority support available for Pro and Enterprise customers.
Support topics
Browse our most common support categories. Each topic includes step-by-step guidance and troubleshooting tips.
Installation & setup
Everything you need to get started: installing from the Shopify App Store, granting required permissions, opening the embedded app in your admin, verifying the connection, and understanding the initial dashboard.
Entity management
Comprehensive guidance on creating and managing manufacturers, EU responsible persons, and importers. Learn about required vs optional fields, address formatting, importing from CSV, exporting for backup, and bulk entity operations.
Product assignments
How to link compliance entities to products. Covers individual assignment, bulk editing for large catalogs, using filters effectively, automation rules for hands-off compliance, and verifying data synced correctly.
Still need help?
If you can't find an answer in our documentation or FAQ, don't hesitate to reach out. We're committed to helping you achieve full GPSR compliance and are happy to answer any questions.